How to Check Logged-in Users in Avaya CMS: A Supervisor's Guide
As an Avaya CMS supervisor, it's crucial to have visibility into who's currently logged into the system. This information is critical for various tasks, such as monitoring agent activity, troubleshooting issues, and ensuring proper resource allocation. This article will guide you through the Avaya CMS supervisor commands to easily view the list of logged-in users.
Understanding the Commands:
The Avaya CMS supervisor commands are powerful tools that provide you with a comprehensive view of the system's current state. To check logged-in users, we'll use the following commands:
1. show users: This command displays a list of all users currently logged into the Avaya CMS system. The output includes details like:
- Username: The unique identifier of the user.
- Station: The specific station or extension the user is logged into.
- State: The current state of the user, such as "Available", "Busy", "Logged Out", etc.
- Time: The time the user logged in.
2. show user <username>: This command provides detailed information about a specific user. You can replace <username> with the desired username to view their current state, station, and login time.
3. show users logged-in: This command specifically focuses on users who are actively logged in and available. It filters out users who are logged out, busy, or in other states.
4. show agents: This command displays a list of agents currently logged into the Avaya CMS system. It includes information about their availability, current call status, and other relevant details.
5. show groups: This command provides a list of agent groups and their members. It can help you understand the distribution of agents across different teams and their current availability.
Accessing the Supervisor Commands:
You can access the Avaya CMS supervisor commands through the following methods:
- Avaya CMS Console: Log into the Avaya CMS console using your supervisor credentials. You can then type the desired commands in the console window.
- SSH Access: If you have SSH access to the Avaya CMS server, you can log in via SSH and use the
cmscommand to execute the supervisor commands.
Tips for Efficient Use:
- Regularly check for logged-in users: Make a habit of routinely checking the logged-in users list, especially during peak hours, to monitor agent activity and ensure proper resource allocation.
- Use specific user commands: When troubleshooting an issue with a particular user, the
show user <username>command can quickly provide you with relevant information about their current state. - Combine commands: Use multiple commands together to gain a more detailed understanding of the system's state. For example, you can combine
show groupsandshow agentsto identify agents in specific groups and their availability.
Example Scenario:
Let's say you need to check the availability of a specific agent named "JohnDoe." You can use the show user JohnDoe command to retrieve the agent's current state and login information. The output might look like this:
User: JohnDoe
Station: 1234
State: Available
Time: 2023-03-22 10:00:00
This information tells you that JohnDoe is logged in, available, and has been logged in since 10:00 AM. You can then use this information to monitor their activity or contact them directly if needed.
Conclusion:
The Avaya CMS supervisor commands are powerful tools that provide you with essential insights into the current state of your system. By utilizing these commands effectively, you can effectively monitor agent activity, troubleshoot issues, and ensure smooth operations within your contact center. Regular use of these commands can help you optimize your resources, maintain high service levels, and ensure a positive customer experience.